Refund policy

Fresh flowers and made-to-order floral arrangements are perishable. We do not accept returns or offer refunds for a change of mind after delivery.

To cancel an order, email amy@lilyandsageflowers.com with your order number at least 24 hours before the start of your scheduled delivery window (9:00 a.m. Central Time on the selected delivery date). We will provide a full refund, including the local delivery fee and applicable tax, to the original payment method for an eligible cancellation. Cancellation requests received less than 24 hours before the delivery window begins are not eligible for a refund.

If we are unable to fulfill your order, we will contact you. If you do not accept an alternative, we will refund the unfulfilled order. If an arrangement arrives damaged or is materially different from your order, please email us within 24 hours of delivery with your order number and photos so we can review the issue. This policy does not limit any rights you have under applicable law.

Approved refunds are processed to the original payment method. Depending on your bank or payment provider, the refund may take up to 10 business days to appear. If you have not received it after that time, email amy@lilyandsageflowers.com.

Wedding, corporate and holiday installation services are custom projects. Any separate cancellation terms will be provided in the written quote before you confirm a booking.